Terms of Use & Privacy Policy

1. Agreement

By accessing, using, browsing or booking on this site you agree that you have read, understood and agreed to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations.

Nothing in this site shall constitute an offer of goods or services.

2. Changes to Site

Further, we may change this Site at any time without notice by adding or removing features or services. This will be without liability to you. We reserve the right to withdraw offers and discounts at any time and at our discretion. Lysander Shipping does not warrant that the information accessible via this Site is accurate and assumes no duty to update such information. We do not accept liability for any errors or omissions.

3. Law and Jurisdiction

This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.

4. Data Privacy Policy

Our Privacy Notice explains the way in which we collect, use, maintain, protect and disclose the personal information of the users of our website and all the products and services offered by Lysander Shipping Limited.

Who we are
Lysander Shipping Limited
Registered office address:
Dawson House, 131-135 High Street
New Malden KT3 4BH, United Kingdom
Company number: 2784224
How we use your information
This Privacy Notice tells you what to expect when Lysander Shipping collects personal information about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We only collect personal information such as your name, address, telephone number and email address when you provide it to us, or when you have given a third party permission to share your information with us.

We will only use the data captured for specific purposes in relation to the provision of services from Lysander Shipping, whether that’s as part of the Contact Us follow up process (legitimate interest) or as part of the provision of that service (under provision of a contract). We may also use your information to keep you up to date with relevant services and useful updates from Lysander Shipping (legitimate interest). At all times recipients will be given the option to opt-out of communications and removed if requested.

This applies to information we collect about:
  • visitors to our website
  • personal data via third party services
  • people who use our services
  • job applicants and our current and former employeesVisitors to our website
    When someone visits www.rjjfreight.co.uk we use the following third party services:
  • ​Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
  • Lead Forensics is used to collect information about the companies that have visited our website. This service does not allow us to identify an individual person that has visited our website.
  • Response Tap is used to present a unique telephone number to visitors to allow us to track how they found our site.Functionality on our website relies on the use of Cookies find out more through our Cookie policy.

    If we do want to collect personally identifiable information through our website, this will be clear to the visitor. We will make it clear when we collect personal information and will explain what we intend to do with it.
  • Personal data via third party services
    Lysander Shipping will collect and store your personal data provided from third parties only when you have given permission for it to be supplied. For example at events and conferences. This data will only be used for the purposes of relevant follow-up activity (legitimate interest).
  • People who use our services
    Lysander Shipping offers various services to businesses and private individuals. For people within those businesses and for private individuals we have to hold the details of people that have requested or are in some way associated with the provision of the service we provide. We only use these details to provide the service and for other closely related purposes. For example, we may use information about people who take services from us to carry out a survey to find out if they are happy with the level of service they received.
  • Job applicants and our current and former employees
    Lysander Shipping is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at sb@lysandershipping.com
    Your information and how we use it.
    We collect information about you when you complete one of the forms on this site.
    We collect your name and email address, along with any other information you choose to provide in the comments.
    We are collecting this information for use by Lysander Shipping. The information is collected using forms on the website, and transmitted over HTTPS to our web server.
    The information is collected to allow us to capture your enquiry or your details when you choose to download some type of content from our site e.g. whitepapers.
    The information will be used to respond to your enquiry, or contact you about a subject that you have shown an interest in.
    The information will be used solely by Lysander Shipping and will not be shared with any other third party.

    Information you provide on our site may be transferred to our CRM platform. In this case your information will be processed outside of the European Economic Area (EEA).Your email address and name may be added to a third party email to allow us to send you information strongly related to your original contact with us. In this case your information will be processed outside of the EEA.
  • Grounds for processing
    We are processing the information you provide under the legal grounds of our legitimate interest, we will use the information provided for legitimate business purposes such as contacting you in response to an enquiry submitted through our website. We have carried out a legitimate interest assessment on the data we collect to support this decision.
    Your rights
    You have rights over the information that Lysander Shipping have collected from you, these include the following:
    Right to be informed
    We provide 'fair processing information' through our privacy notice.
    Right of access
    We will confirm that we process your data, and to provide access to any personal information we hold about you.
    Right of rectification
    If any data we hold about you is incomplete or inaccurate we will correct the information we hold.
    Right to erasure (the right to be forgotten)
    Where there is no compelling reason for the continued processing of your information we will erase this.
    Right to restrict processing
    We will stop processing or block your data on request. We may hold enough information to ensure that we can respect this restriction in the future. e.g. We may hold your email address on a list to prevent it being processed in the future.
    Right to data portability
    In certain circumstances you may request your data in a commonly used and machine readable form.
    Right to object
    You may object to us processing your data, unless the processing is for the establishment, exercise or defence of legal claims. If you'd like to access or correct the data we hold, please contact us.
    Rights related to automated decision making including profiling
    Lysander Shipping Limited do not automate any decision making with your information.
    You can read more about your individual rights on the Information Commissioner's Office website.
    Protecting your information
    We know how much data security matters. We will treat your data with the utmost care and take all appropriate steps to protect it. Your information is only accessed by people who need it to perform their role.

    Your personal data is encrypted at rest and in transit as far as possible, we secure the information you submit through this site using 'https'.

    Your data may, occasionally, be sent outside the European Economic Area (EEA). As described in this notice. In these cases your information will remain secure and confidential.

    We will retain personal information only for so long as the information is necessary to fulfil your request, or until you exercise one of your rights.

  • Complaints or queries
    Lysander Shipping tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

    This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Lysander Shipping’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
    You may also complain to the supervisory authority in the UK, the ICO.
    Various contact details are listed on their Report a concern page.
    Links to other websites
    This privacy notice does not cover the links within this site to other websites. We encourage you to read the privacy statements on other websites you visit.
    Changes to this privacy notice
    We keep our privacy notice under regular review. This privacy notice was last updated on 16th May, 2018.
  • How to contact us
    If you want to request information about our privacy policy you can email us or write to:


    Data Privacy Compliance Officer
    Lysander Shipping Limited
    Dawson House, 131-135 High Street
    New Malden KT3 4BH
    United Kingdom
Lysander Shipping has a 'privacy statement' for all clients. All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of any orders and payments secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

5. Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We've explained below the cookies we use and why.
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Click here for an overview of privacy at Google
Response Tap
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited and provide a unique telephone number to allow us to link these activities with a call into Lysander Shipping.
CMS Preferred Culture
This cookie is automatically set by our Content Management System (CMS). CMS Preferred Culture refers to the language of the site (British English).
CMS Current Theme
This cookie is automatically set by our Content Management System (CMS). Stores the name of the current visual theme, which applies the correct design to the website.
ASP.NET _SessionId
This is used by Microsoft's ASP.NET technology to identify you as a unique user. It expires when you close your browser and does not store personal data about you.
Visitor Status
This cookie is automatically set by our Content Management System (CMS). Overall status of the visitor to track the site visitors within the web analytics.
 6. Conditions of Use - Copyright

You may save and print individual items included on this Site. However this must be for your personal, non-commercial use only. You may also send selected individual items to other users of the Site or your friends provided that they only use them for their own personal, non-commercial use. Any other onward distribution or further publication is prohibited.

7. Links

Any links featured on this Site have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider. Access to a linked site will be subject to that site's own terms and conditions, to which you should refer.
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